Returns and Exchanges

We offer exchanges and store credit for returns. A return for store credit or exchange must be made within 14 days of your original order date. 

Returns must be delivered to ILYJU Collective within the time frames listed above. You must complete the return form found here. Please complete this before mailing your items back.

Merchandise must be returned in its original condition with original tags still attached. If tags are not attached, we will contact you, and your return will be denied. Shipping charges will not be credited for returns. 

As a reminder, all discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is a final sale. Bodysuits are FINAL SALE due to the delicate nature of the item.

Once we have processed your return, you will receive an email with your store credit. Please allow 7 business days to process your return.

ORDER NOT DELIVERED OR RETURNED TO SENDER
If your order is returned to us as undelivered, there will be a 15% restocking fee deducted from your in-store credit. Please ensure that your address is correct when you place your order.

By completing a purchase with us, you are agreeing to our full return policy.

If you have any questions, please send an email to info@ilyju.com