FAQs
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship via USPS. Shipping is free on orders over $75. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to.
Q: HOW DO I TRACK MY ORDER?
A: Once your order is processed you will receive your tracking number via email.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All swimwear, bodysuits, and clearance items are all final sale. Refunds and exchanges are not permitted.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact your local USPS. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@ilyju.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When your order is complete you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at info@ilyju.com.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please see our Return/Exchanges section for more information.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
A: Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package, please contact our customer service team at info@ilyju.com and we will be happy to assist you.